Support

Getting started

• Create an account.
• Choose a move plan for your move.
• Create containers and print labels.
• Add photos as you pack.
• Search later to find items quickly.

Move plans and billing

MoveAssist offers one-time move plans. There is no subscription. You pay once per move, and you can upgrade your plan later if you need more containers.

• Starter: Up to 10 containers.
• Standard: Up to 50 containers.
• Large: Up to 100 containers.

Some write features require an active move plan for that move. When one household member purchases a plan for a move, that move is unlocked for household collaboration in MoveAssist.

Printing labels

Labels include the container ID and QR code so containers can be quickly identified and scanned during your move.

Printing from your phone: Tap Print to open your label. On your phone, use the share icon (square with an arrow) or browser menu, then select your wireless or network printer. You can also save the label as a PDF if needed. Most modern printers (AirPrint on iPhone and similar Android support) work automatically when connected to the same Wi-Fi network.

Packing with MoveAssist

MoveAssist is designed for active packing. Pack as you normally would, then snap photos as you go. Item details may be extracted automatically to make things searchable later, so the app stays a light layer on top of packing instead of a separate process.

Finding items after moving

Search can use item names, notes, container IDs, room names, and photo-detected objects when available.

Household sharing

Moves belong to a household. Invite household members to collaborate during your move. Everyone you invite can work in the same move workspace with shared visibility into containers and move information, according to the permissions in the product.

Photos and search

Photos help MoveAssist make containers searchable. Search results may not always be perfect, so verify important items manually.

Gifted access

If someone purchased access for your move, redeem the gift link before creating your move. Once redeemed, access is associated with your account. You do not need to purchase that same gifted redemption again.

Lost your gift link? Contact support@moveassist.co. Include the purchaser email, approximate purchase date, and recipient email if known. After reasonable verification, we may reissue the link or help you recover access.

The purchaser does not automatically receive access to your inventory, photos, or activity inside MoveAssist.

Contact support

Email support@moveassist.co and include your account email plus a short description of the issue. We typically reply within 1 business day.

Operated by MoveAssist LLC.

Helpful details to include:

• What you were trying to do and what happened instead.
• Any visible error text, your device, and browser.
• A screenshot, if relevant.
• For gifted access issues, the purchaser email or approximate purchase date.

Product feedback

We welcome ideas and feature feedback at support@moveassist.co.