Support

Find answers fast

Start with quick help below, browse step-by-step documentation in the Knowledge Base, or email us if you still need help.

Quick help

• Getting started: Create an account, choose a plan, create a collection, add boxes or loose items, photograph contents, print labels, then search or scan to find things later.
• Labels: Labels identify containers on the shelf. QR codes always open the latest record, even if the printed label is older. Reprinting updates what appears on paper.
• Photos and search: Photograph items before wrapping so MoveAssist can identify them later. Search finds labels, notes, text in photos, and detected objects. Scanning opens a container when you need to check what is inside.
• Household sharing: Members share collections and containers. Invite people from Settings who are helping organize your home.
• Billing: Plans belong to the household. Current MoveAssist plans are one-time purchases with no subscription.

Knowledge Base

Start here: How to Label Moving Boxes So You Can Find Anything Later — Know which box to open later — photograph items before wrapping, then attach a QR label.

• How to Print MoveAssist Labels on Avery 8126 Sheets — Print a label that identifies the correct box on Avery 8126 half-sheet labels.
• QR Code Moving Box Labels That Stay Useful After the Move — Check what is inside a box from the label — without unpacking it.
• How to Find Items in Moving Boxes Without Opening Every Box — Find the exact box containing any packed item without opening the rest.

Contact Support

Email support@moveassist.co with your account email, a short description of the issue, and screenshots if you have them.