Privacy Policy

Information We Collect

• Account information, such as your name, email address, and account identifiers.
• Household organization data, including the household, collections, and members you create or invite.
• Container information, such as labels, notes, QR codes, and details you add to help find things later.
• Photos you upload to document boxes, loose items, and other household belongings.
• Search metadata that helps labels, notes, photo text, and detected objects appear in search results.
• Billing records for household plan purchases.
• Support communications when you contact us for help.

We do not sell personal information or household photos.

How We Use Information

• Operate MoveAssist and keep the service working across your devices.
• Store and organize household information so you can manage containers and collections.
• Generate labels and support QR lookup for containers.
• Enable search across labels, notes, photos, and related container information.
• Process payments and maintain billing records.
• Improve reliability, security, and product features.
• Provide customer support and respond to requests.

Photos and Automated Processing

Photos may be processed using automated systems to identify text, identify objects, generate searchable metadata, and improve search functionality. Automated results may be incomplete, inaccurate, or outdated. You remain responsible for verifying important information before relying on it.

Household Sharing

People invited into a household may access shared household content according to product permissions. Only invite people you trust to view or help manage your household organization information.

Payments

Payments are processed by Stripe. MoveAssist does not store full payment card numbers. We may retain billing and transaction records for accounting, support, fraud prevention, legal compliance, and dispute resolution.

Data Security

We use commercially reasonable measures to protect information, but no internet service can guarantee absolute security.

Data Retention

We retain information as necessary to operate the service, comply with legal obligations, resolve disputes, and enforce agreements.

Children

MoveAssist is not directed to children under 13.

International Users

Information may be processed and stored in the United States.

Account Deletion

Users may request account deletion by contacting support. We may retain certain information when required for legal compliance, security, dispute resolution, or enforcing agreements.

Contact

For privacy questions, contact support@moveassist.co.