Privacy Policy

Information We Collect

• Account information, such as your name, email address, and account identifiers.
• Household organization data, including the household, collections, and members you create or invite.
• Container information, such as labels, notes, QR codes, locations, statuses, and other details you add to help find things later.
• Photos you upload for containers, loose items, Observations, and Setups, plus names or titles and other metadata you add to Setups.
• Capture time from Observation and Setup photos when that time is present in the uploaded file, and location from Observation photos when that location is present in the uploaded file.
• Search queries and similar inputs you enter, which we process to operate search and related intelligence features. We do not keep a customer-facing history of your searches.
• Search and intelligence metadata derived from your household content, such as tags, detected objects, text found in photos, descriptions, relationships among objects in a photo, and associations among photos, containers, Observations, or Setups.
• Billing records for household plans and purchases.
• Support communications when you contact us for help.

We do not sell personal information or household photos.

How We Use Information

• Operate MoveAssist and keep the service working across your devices.
• Store and organize household information so you can manage containers, collections, Observations, and Setups.
• Generate labels and support QR lookup for containers.
• Enable search and related intelligence features across labels, notes, photos, Observations, Setups, and other household evidence.
• Generate searchable or useful information from photos, and associate photos, containers, Observations, or Setups where the product currently does so.
• Process payments and maintain billing records for Core, Plus, renewals, and upgrades.
• Improve reliability, security, and product features.
• Provide customer support and respond to requests.

Photos and Automated Processing

Photos you upload may be processed by automated systems, including AI or model-based systems, to generate searchable or useful derived information. Depending on the photo and the feature, that can include tags, detected objects, text found in the image, descriptions, search phrases, relationships among objects in a photo, and associations among photos, containers, Observations, or Setups.

This processing supports Core and Plus functionality such as search, Observations, Setups, and related intelligence features. Automated results can be incomplete, inaccurate, or outdated. You remain responsible for verifying important information before relying on it.

MoveAssist does not maintain a definitive inventory of your belongings and does not continuously track physical objects.

Household Sharing

People invited into a household may access shared household content according to product permissions. Only invite people you trust to view or help manage your household organization information.

Service Providers

We use service providers to operate MoveAssist. That includes hosting and infrastructure, payment processing, email delivery, and AI or model providers used for automated photo analysis and related intelligence features. These providers process information only as needed to provide their services to us.

Payments

Payments are processed by Stripe. MoveAssist does not store full payment card numbers. A Stripe Customer record is created per household when needed for billing. This applies to Core, Plus, renewals, and Core to Plus upgrades. We may retain billing and transaction records for accounting, support, fraud prevention, legal compliance, and dispute resolution.

Data Security

We use commercially reasonable measures to protect information, but no internet service can guarantee absolute security.

Data Retention

When a subscription ends, we keep the household for 30 days of read-only access and then 12 further months of retention. That includes Core and Plus household content such as containers, photos, Observations, and Setups. We email the owner when the subscription ends, when the 30 days end, three months before removal, and one week before. Export stays available throughout. A household that still holds a live legacy one-time plan is never placed on this clock.

We also retain information as necessary to operate the service, comply with legal obligations, resolve disputes, and enforce agreements.

Export

Export is free, self-service, and available in any household state, including throughout retention. The household owner can request it in Settings. An export can include household, collection, container, Observation, Setup, member, and photo records.

Backups

Live data is removed on the published schedule. Backup media age out on their own cycle. Deletion from the live service does not mean instant erasure everywhere.

Children

MoveAssist is not directed to children under 13.

International Users

Information may be processed and stored in the United States.

Account Deletion

There are two self-service paths in Settings. The household owner may delete the household's data after a 7-day cancellable wait. That clears every member's household pointer and deletes nobody's sign-in. Any person may delete their own account and own household membership. Household deletion removes containers, photos, labels, Observations, Setups, derived search records, and related household records. Billing and audit records that must be kept for lawful purposes are retained.

Retained billing records

We may retain limited billing and transaction records as needed for accounting, tax, fraud prevention, dispute resolution, and legal compliance. These records do not include your household content, photos, labels, Observations, or Setups.

Contact

For privacy questions, contact support@moveassist.co.