Terms of Service

Service Description

MoveAssist provides tools to help households organize, locate, and remember belongings. The Service may include:

• collections and labeled containers
• photo storage and photo-based search
• Observations and Setups
• household sharing
• search and related intelligence features
• related organizational tools

MoveAssist provides organizational and informational tools. MoveAssist is not a moving company, storage provider, insurance provider, brokerage service, logistics company, appraisal service, or inventory verification service.

Search Accuracy and Automated Features

Search results, automated analysis, and generated or derived information — including OCR text, object recognition, tags, descriptions, search phrases, Observations, Setups, and related intelligence results — may be incomplete, inaccurate, or outdated.

These features are aids for organizing and finding information. They do not guarantee an item's physical location or identity. You are responsible for verifying important information before relying on it.

Personal Property Responsibility

MoveAssist does not take possession of, store, transport, inspect, verify, monitor, or control any property. You remain solely responsible for tracking, securing, transporting, storing, and verifying your belongings.

Household Members

Household members may view, modify, relabel, move, update, or delete shared household information according to product permissions. MoveAssist is not responsible for actions taken by invited household members.

Accounts

You are responsible for your account credentials, invited members, and household activity. Keep your login information secure and only invite people you trust to access your household.

Plans and Payments

• Plans belong to households. Capacity limits apply and are shared by the household.
• Currently offered paid plans are Core at $49.99 per year and Plus at $119.99 per year. Plus includes Core and adds the currently available Observations, Setups, and related intelligence features. Subscription terms, pricing, billing frequency, and included features are presented at purchase. Purchases are processed through Stripe. A Stripe Customer record is created per household when needed for billing.
• Subscriptions renew annually until canceled. You may cancel in Settings → Manage billing. Cancellation prevents future renewal but does not ordinarily create a refund for amounts already paid, except where MoveAssist's stated refund policy or money-back guarantee applies or where required by law. Access continues through the paid term after cancellation.
• A household on Core may upgrade to Plus. An upgrade may result in a prorated charge based on the remaining portion of the current subscription term. The upgrade does not restart or extend the original 7-day money-back guarantee period.
• The price applicable to a subscription remains fixed for the current paid term.
• Existing grandfathered one-time plans remain governed by the Legacy plans provisions below.
• Features, pricing, plan limits, and available functionality may change over time, with pricing changes applying prospectively after appropriate notice. New features or services may require an additional purchase or subscription.

Refunds

Purchases are generally non-refundable except where MoveAssist expressly offers a refund policy or money-back guarantee, or where required by law. MoveAssist offers a 7-day money-back guarantee on a household's first paid subscription purchase, whether that purchase is Core or Plus. The guarantee window starts with that first purchase and does not restart or extend if you later upgrade from Core to Plus. If you upgrade during the original 7-day window, the guarantee also covers the eligible upgrade difference charged in that window. Renewals are not covered. MoveAssist may refuse a claim in cases of obvious abuse. Legacy one-time plan fees remain non-refundable except where required by law.

Cancellation and Renewal

You can cancel a Core or Plus subscription at any time. Cancellation takes effect at the end of the paid term, and access continues until then. A failed renewal payment has a 14-day recovery period during which the household keeps working normally.

Data after cancellation

When a subscription ends, nothing is deleted. For 30 days you can still see, search, print, and export everything, including Observations and Setups; adding and changing is paused. For 12 months after that we keep the household. You can subscribe again and pick up exactly where you left off, and you can export everything at any time. We tell you before anything is removed. A household that still holds a live legacy one-time plan never enters this clock.

Legacy plans

Certain customers purchased one-time plans before MoveAssist transitioned to subscription plans. Those previously offered one-time plans (legacy one-time plans) are not available for new purchase. Legacy one-time plans do not renew and have no expiry, subject to these Terms and ordinary service provisions. Existing legacy entitlements continue subject to the applicable terms and limits of those plans. They are never repriced and never converted. A legacy customer may choose to purchase a currently offered subscription. Purchasing a subscription does not convert a legacy one-time plan. If you later cancel a subscription, your original legacy one-time plan remains available, subject to these Terms and the applicable terms and limits of that plan.

User Responsibility

You are solely responsible for verifying container contents, labels, notes, photos, Observations, Setups, search results, locations, and other information you store in the Service. MoveAssist provides organizational and informational assistance and does not promise a complete or authoritative inventory of a household's belongings. You remain responsible for your belongings, decisions, and use of the Service. You should maintain independent records of important information, and MoveAssist is not intended to serve as the sole repository for critical records.

User Content

You retain ownership of content you upload, including photos, notes, labels, Observation photos, Setup photos and names, and other household content. You grant MoveAssist a limited worldwide license to host, store, process, reproduce, analyze, and display uploaded content solely for operating, maintaining, improving, and supporting the service.

Acceptable Use

• No unauthorized access to accounts, households, systems, or data.
• No attempts to bypass limits, permissions, billing controls, or security features.
• No interference with service operations, availability, or infrastructure.
• No illegal activity, fraudulent use, or abuse of other users.

Service Availability

MoveAssist may modify, suspend, interrupt, replace, or discontinue features at any time. MoveAssist may introduce additional paid features, service tiers, or subscription offerings in the future. If MoveAssist permanently discontinues the Service, we may provide advance notice when reasonably practicable, and user content or account information may be deleted subject to applicable law. Service availability is not guaranteed.

No Warranty

MoveAssist is provided "AS IS" and "AS AVAILABLE." To the maximum extent permitted by law, we disclaim all warranties, express or implied, including warranties of accuracy, availability, merchantability, fitness for a particular purpose, and non-infringement.

Limitation of Liability

To the maximum extent permitted by law, MoveAssist LLC, its owners, employees, contractors, affiliates, and representatives shall not be liable for lost property, misplaced items, inventory inaccuracies, lost data, lost profits, business interruption, indirect damages, incidental damages, consequential damages, special damages, or punitive damages.

To the maximum extent permitted by law, MoveAssist's maximum aggregate liability shall not exceed the greater of (a) amounts paid to MoveAssist during the preceding twelve months, or (b) $50 USD.

Indemnification

You agree to defend, indemnify, and hold harmless MoveAssist LLC and its owners, employees, contractors, and affiliates from claims arising from misuse of the service, violation of these Terms, violation of law, uploaded content, or actions of invited household members.

Arbitration and Class Action Waiver

To the maximum extent permitted by law, any dispute, claim, or controversy arising out of or relating to these Terms or MoveAssist will be resolved by binding arbitration on an individual basis. You and MoveAssist waive the right to participate in a class action, class arbitration, private attorney general action, or other representative proceeding. You and MoveAssist also waive the right to a jury trial where permitted by law.

Governing Law

These Terms are governed by the laws of the State of New Hampshire, without regard to conflict-of-law principles.

Future Products and Services

MoveAssist may advertise upcoming features or services, including features marked Coming soon. Those announcements are not a promise that a feature will ship on a particular date or in a particular form. Future products, functionality, integrations, or services may be offered separately and are not included with existing plans unless expressly stated.

Contact

Questions about these Terms can be sent to support@moveassist.co.